Auto Route Cannot Save Images to a Network Folder.

[mukoya]

On the Auto Route rule setup page, the option "Copy received images to this destination folder:" works for local but not for network folders. I have tried both UNC path format and a simple Mapped Drive.

Pacsone says Destination folder does not exist.

[pacsone]

This sounds like a security permission issue, if you can see the network folder from the Windows File Explorer, but Apache reported such folder did not exist. By default, the Apache (and PacsOne Server) service runs under the Windows built-in LocalSystem account, which may not have sufficient security permissions to access that shared folder. The reason why you can access that shared folder from the Windows File Explorer is because your Windows login has sufficient security permissions for that shared folder. So you have 2 options to enable the Apache (and PacsOne Server) service to access that shared folder:

1. From the host where the shared network folder is located, explicitly grant full privileges (read/write/create files, etc) to the Windows built-in LocalSystem account. This will enable services (such as Apache and PacsOne Server) running under the context of this account to access that shared network folder.

2. Since your current Windows login can already access that shared folder (has full privileges enabled), you can simply run the Apache and PacsOne Server services under that Windows login, i.e., from Control Panel->Services->Apache/PacsOne Server Service->Logon tab->Run as This Account (instead of the built-in LocalSystem account).

[mukoya]

I am now running the services under the logged in admin account and the UNC path is working great.

Thanks for the help!